Returns Policy

1. Twisted Cider will replace any lost, mis/wrong-delivery of, or damaged products immediately at our cost if they have occurred before the end of Transit and are at fault of the Courier Company or Twisted Cider.
   1. Transit shall (unless previously determined) end when the Consignment is tendered at the specified place of delivery at the Customers address within the customary cartage hours of the district, provided that:
   2. If no safe and adequate access or no adequate unloading facilities at the specified address exist then transit shall be deemed to end at the expiry of one clear day after notice in writing (or by telephone if so previously agreed in writing) of the arrival of the Consignment at the Courier Company’s premises has been sent to the Customer; and
   3. when for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Courier Company ‘to await order’ or ‘to be kept till called for’ or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time, then transit shall be deemed to end.
2. Twisted Cider will not be liable for any lost, mis-delivery of or damaged products if notice has not been received within 7 working days after the termination of transit, see (1)(a)(b)(c).
3. Twisted Cider will cancel and refund any monies to the customer if they wish to cancel their order before transit begins.
   1. Transit shall commence when the Courier Company takes possession of the consignment whether at the point of collection or at the Courier Company’s address.
   2. If consignment has begun transit Twisted Cider will refund monies less any expenses incurred from the Courier Company.
4. 4. Twisted Cider will make any amendments to Customer Orders free of charge before consignment begins transit, see (3)(a), if Transit has commenced Twisted Cider will exchange goods at the Customer’s expense.